![]() Consumer guarantees apply regardless of any other warranties you place on the product or service. Under Australian Consumer Law, businesses must automatically guarantee most products and services that they sell, hire or lease. Most post purchase fees on gift cards such as activation fees and balance enquiry fees are banned.Gift cards must have a minimum 3-year expiry period. ![]() The Australian Consumer Law (ACL) was amended to provide protections for gift card consumers across Australia. Learn more about refunds, repairs and exchanges on the Consumer Affairs website. Your refund and exchange policy must be clearly spelled out and comply with the Act.Īdding a 'no refunds or exchange' note to your website doesn't prevent you from having to offer a refund or exchange if the goods: Learn more about receipts and itemised bills on the Consumer Affairs website. itemised receipts if the consumer asks for one.a receipt for amounts over $50 or if the consumer asks for one.Learn more about unfair contract terms on the Consumer Affairs website. Fair means there is a healthy balance between you and the consumer. Electronic Transactions (Victoria) Act 2000.Online businesses must also comply with the laws in the: These laws apply whether you're trading online or in a brick and mortar premises. When running your business, you must meet certain standards in providing: Breaching the Act is illegal and can cost you a lot of money in long-term legal expenses. ![]() The law that protects consumers in Victoria is the Australian Consumer Law and Fair Trading Act 2012.Ĭonsumer laws put restrictions on your business to ensure you're fair in the way you:Ĭomplying with these laws can improve customer relations and give your business a reputation as one that deals fairly with your customers, suppliers and competitors.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |